If you wish to have your product repaired, please take photos of the product to assess its condition and any defects. Include your inquiry and contact our customer center at cs@sansangear.com. After receiving the product, we will confirm its condition and assist with the repair.

If you find a defect in the product after wearing it, please take photos of the defective part and send them to our customer center at cs@sansangear.com. We will assist you in the direction you prefer (exchange or refund).

For most Sansangear products, we recommend spot cleaning as much as possible, focusing on the soiled areas. However, if you need to wash the entire product, we recommend hand washing with cold water and a neutral detergent. Be cautious about leaving the product in water for an extended period, as it may cause discoloration.

You can check the actual product size, model specifications, and the model's wearing size on the product's detailed page. We recommend using this information as a reference when making a purchase.

You can order only one item per person for all products.

You can make purchases through card payment and mobile phone payment.

Orders are canceled for products that cannot be delivered due to issues like duplicate orders or simultaneous orders, or when the product is out of stock.

If your order is in the shipping preparation stage, you can request a change of delivery address by contacting the customer center (cs@sansangear.com), and we will assist with the address change.

For most Sansangear products, we recommend spot cleaning the soiled areas if possible. However, if it's necessary to wash the entire product, we recommend hand washing with cold water using a neutral detergent. Be cautious about leaving the product in water for an extended period, as it may cause discoloration.

 If you discover a defect in the product after wearing it, please take photos of the defective part and send them to the customer center (cs@sansangear.com). We will assist you in the direction you prefer (exchange or refund).

If you want to repair a product, please take photos of the product's condition and any defects and include your inquiry when contacting the customer center (cs@sansangear.com). After receiving the product, we will assess its condition and assist with the repair.

 For card cancellations, it may take 1 to 5 business days.

After logging in to the official website, go to Mypage, select the order you want to return, and request the return. We will process the return after verifying it.

You can request a refund for products placed in the initial polybag, without removing the tag and without wearing them, within 7 days from the date of receipt.

After we receive and inspect the product you want to refund, the refund process will take approximately 3-5 days.

If you wish to cancel an order, please send your request along with the product and order number to the customer center (cs@sansangear.com), and we will assist you with the order cancellation process.