• Products received more than 7 days after the date of receipt
• Products with the tag removed
• Products with defects caused by the customer's mistake
• Products involved in secondary transactions are not eligible for a refund.

If you wish to cancel an order before payment, please request the cancellation of the order with the product and order number by contacting the customer center at cs@sansangear.com, and we will assist with the cancellation process.

The refund for the product you wish to return will be processed after receiving and inspecting the product, and it will take approximately 3-5 days.

After logging into the official website, go to Mypage, select the order for which you want to request a return, and submit the return request. We will process the return after verifying it.

You can request a refund for products placed in the initial polybag, without removing the tag and without wearing them, within 7 days from the date of receipt.

For card cancellations, it may take approximately 1 to 5 business days for the funds to be credited back to your account.

 that were purchased within 7 days from the date of receipt, with the tag still attached and not worn, are eligible for exchange.

Exchange is possible for products placed in the initial polybag, without removing the tag, within 7 days from the date of receipt, provided that they were purchased from the official website.

For the exchange process, please include the exchange shipping fee (6,000 KRW) with the product and place it in front of your shipping address. The delivery person will contact you and arrange for the pick-up.

 Products that were purchased within 7 days from the date of receipt, with the tag still attached and not worn, are eligible for exchange.

Only the same product as the one you purchased can be exchanged. However, if it's out of stock, exchange won't be possible.

Once we receive and inspect the product you want to exchange, we will send you the tracking number when the delivery process begins.

If your order is in the "shipping preparation" stage, you can request a change of delivery address by contacting our customer center at cs@sansangear.com, and we will assist with the address change.

If you received a product different from what you ordered, please contact Sansangear customer center at cs@sansangear.com, and we will assist you promptly with the product exchange.

The estimated delivery time for the product you ordered is approximately 3-5 business days from the date of the order, based on weekdays.

 Inside the clothing packaging ziplock bag, anti-static powder is used, and occasionally, a small amount of white powder may appear during the initial opening of the product.

The anti-static powder can be easily brushed off and is a harmless edible powder for humans.

Exchange and refund are not possible due to this.

There is white powder on my clothes. Inside the clothing packaging ziplock bag, anti-static powder is used, and occasionally, a small amount of white powder may appear during the initial opening of the product.

The anti-static powder can be easily brushed off and is a harmless edible powder for humans.

Exchange and refunds are not possible due to this.