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[Cancellation/Refund] Cases where a refund is not possible:
- Products received more than 7 days after the date of receipt
- Products with the tag removed
- Products with defects caused by the customer's mistake
- Products involved in secondary transactions are not eligible for a refund.
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[Cancellation/Refund] How to cancel an order before payment:
If you wish to cancel an order before payment, please request the cancellation of the order with the product and order number by contacting the customer center at cs@sansangear.com, and we will assist with the cancellation process.
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[Cancellation/Refund] When will the refund be processed for products that have been sent?
The refund for the product you wish to return will be processed after receiving and inspecting the product, and it will take approximately 3-5 days.
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[Cancellation/Refund] How to request a return:
After logging into the official website, go to Mypage, select the order for which you want to request a return, and submit the return request. We will process the return after verifying it.
You can request a refund for products placed in the initial polybag, without removing the tag and without wearing them, within 7 days from the date of receipt.
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[Cancellation/Refund] When will the actual card cancellation or refund be processed?
For card cancellations, it may take approximately 1 to 5 business days for the funds to be credited back to your account.
